Products are delivered to the adress indicated by the customer on the order from. The consumer is anxious to verify the state of the packaging of the goods in the delivery and to indicate the damages due to the carrier on the delivery order, as well as to the company within one week. The consumer can, in his demand obtain the sending of an invoice in the biling adress and not in the delivery adress by validating the option planned for that purpose on the order from.

As regards the shipping, we work essentially with Colissimo Suivi. As soon as we proceed to a sending, you recieve at once an e- mail of information.

THE POST OFFICE

To reduce at most the transport costs, all the products of weak or average dimensions are sent by a service of the post office"Colissimo Suivi". Besides the fact of being economic, this service deliver in 48 hours in all France and offers you possibility of getting back products ordered your post office close to the delivery address in case of absence of the place of initial delivery during the presentation of the mail man. Concretaly, if you are absent the day of the delivery, your mailman will leave with you calling card in your mailbox, which will allow you to remove your parcel to your post office during the opening hours, within 15 days. Colissimo Suivi is a very reliable service. However, it is possible, as in any shipping that he can have a delay in delivery there or that the product gets lost.

In case of delay in delivery with regard to the date which we indicated you in the e- mail of shipping, we ask you to indicate us this delay by calling us by telephone or by sending us an e-mail. We shall contact  then the post office to make start a investigation. An investigation Posts can lest until 21 days as from the date of the beginning of the investigation. If during this period, the product is found it will be rerouted.

If on the other hand the product is not found at the conclusion of the period of 21 days of investigation, the post office considers the parcel as lost. It is only at this moment when we can send back to you a product of eplacement at our expenses. If one or several ordered products were not available any more at this moment, we would pay off to you the amount of products concerned by the loss of the carrier.

If one or several products were still available, but had changed selling price on the site, we would apply the new selling prices, ither by paying off you by check of the difference, or by asking for an addtional check concerning this price difference.

We decline ay responsability as for the elongation of delivery deadlines because of the carrier, in particular in case of loss of products or strike.

-Problems of delivery becauseof the carrier: Any abnormality concerning the delivery (average, produc missing with regard to the delivery order, the damage parcel, produced broken) must be necessarily indicated on the delivery order in the form of"handwritten reserves" accompanied with the signature of the customer. The customer will have to confirm at the same time this abnormality by sending to the two (2) working days the delivery date a mail recommended with acknowledgement of receipt explaining the fore mentioned complaints. The consumer will have to to pass on copy of this mail by fax or by simple mail in our customer service: Afro- Cosmetiques.com 21 rue des Tilleuls 57100 Manom.

- Errors of delivery: ♦ The consumer will have to formulated  with the company Afro- cosmetiques.com that very day of the delivery or at  the latest the first working day following the delivery day, any complaint of error of delivery and/ or non- compliance of products in kind or in quality with regard to the indications appearing on the order from any complaint formulated beyond this period will be thrown back.

                                ♦ The formulation of this complaint with the company Afro-cosmetiques.com can be made: - first and foremost by telephone in 00 33 3 82 34 91 94 from monday till friday from 9 am till 12 o'clock; - by connecting you on our site in the section " follow your order" where having entered your customer's number, you can ask us your question through the menu to contact.

                                ♦ Any complaint not made in rules defined above an within the time limits allowed cannot be taken into account and will loosen the Afro-cosmetiques.com company of any responsability face to face of consumer.

                                 In reception of the complaint, the Afro-cosmetiques.com company will attribute a number of exchange of one or several product(s) concerned(s) and will communicate it by e- mail, by fax or by telephone to theconsumer. The exchange of a product can take place only after the attribution to the consumer of a number of exchange according to the step presented above.

                                ♦ In case of error of delivery or exchange, every product to be exchanged or to be paid off must have returned to the company Afro- cosmetiques.com in general and in its original packing, in "colissimo recommandé" at the following address: Afro- cosmetiques.com 21 rue des Tilleuls 57100 Manom. To be accepted, any return, must be beforehand  indicated to the customer service of the company Afro-cosmetiques.com.

The expenses of sending are chargeable to the company Afro- cosmetiques.com safe in case it would turn out that the taken back product does not correspond to the statement of origin made by the consumer in the check of return.